(Return & Exchange Policy)

What if I choose a wrong size? 

Due to hygiene reasons, we are unable to offer exchanges for shapewear as they are intimate items. To help you avoid sizing issues, we provide a detailed size guide on each product page under the product description. If you need assistance choosing the right size, please reach out to our Customer Care team at help@mainichi-intl.com, and we’ll guide you through the process!

What if I received a defective item? 

If you received a defective item (e.g., non-wearable items or those with non-removable stains), please email us at help@mainichi-intl.com within 7 working days from the date of receipt. Include your order number and a photo of the defect. Our Customer Care team will respond within 1-3 working days to arrange an exchange. If the item is out of stock, we’ll issue store credit. Ensure the item is unworn, unwashed, and unaltered, and return it within 7 working days. We’ll reimburse the shipping cost for the least expensive shipping method we recommend.

Can I cancel my order after order has been placed?

Once payment has been made, we are unable to cancel the order for you. However, you can still amend the order if it has not been shipped yet. 

What if I received an incorrect item?

Once payment is made, we are unable to cancel orders. However, if your order has not yet been shipped, you can amend it by contacting us at help@mainichi-intl.com. Our team will assist you within 1-3 working days to make any necessary changes.

(Product Information & Sizing)

Do you have a size guide?

Yes, we provide detailed size guides on every product page under the product description. You can also find a general size guide on our website’s FAQ section. If you need further assistance, contact us at help@mainichi-intl.com and we’ll help you find the perfect fit!

How do I ensure I get the right sizes?

To get the right size, measure your waistline and hipline accurately and compare them to the size guide on the product page. For best results, use a measuring tape and follow our size guide available on our website. If you’re still unsure, reach out to us at help@mainichi-intl.com, and our team will provide personalized sizing recommendations.

(Shipping & Delivery)

How long will the item arrive if I order today? (For both Singapore and International orders)

For Singapore orders, all orders will ship in 1-2 working days and it will reach you in 1-3 working days from our regional warehouse. For international orders, all orders will ship in 1-2 working days and it will reach you in 6-9 working days. If your order hasn’t arrived, you may contact us at help@mainichi-intl.com with your order number. We’ll track your package immediately and, if needed, send a replacement or issue store credit. Your satisfaction is our priority, and we’ll resolve this within 1-3 working days.

I need my shapewear quickly for an upcoming event. What shipping options do you offer?

Express shipping available, do contact us at help@mainichi-intl.com for assistance. All orders are shipped from our regional warehouse, and you’ll receive a tracking number once your order is dispatched.

(Product Care & Usage)

I want to make sure my shapewear stays in good condition after multiple uses and washes.

To keep your shapewear in top condition, we recommend hand-washing in cold water with mild detergent and air-drying to maintain elasticity and shape. Avoid using bleach, fabric softeners, or dryers, as these can damage the fabric. Detailed care instructions are included with your order and on our website’s product pages. If you have specific questions, email us at help@mainichi-intl.com for guidance! 

Is your shapewear suitable for all body types?

Our shapewear is designed to flatter a wide range of body types, with sizes ranging from XS to 4XL and styles like high-waisted briefs, bodysuits, and shorts to suit different needs. Our inclusive size guides and flexible, high-quality fabrics ensure comfort and support for petite, plus-size, and everything in between. If you’re unsure which style is best for you, contact us at help@mainichi-intl.com for personalized recommendations.

(Payment & Security)

I want to know how are the payment methods like.

We accept a variety of secure payment methods for our customers, including credit/debit cards (Visa, MasterCard, Amex), PayPal, GooglePay, UnionPay, Shope. If you encounter any payment issues, please reach out to us at help@mainichi-intl.com, and we’ll assist you promptly.

 I’m concerned about entering my payment details online due to potential scams.

Your security is our priority. Our website, www.mainichi-intl.com, uses SSL encryption to ensure your payment information is protected. We partner with trusted payment providers to process transactions securely. For added peace of mind, shop only through our official website and avoid unofficial resellers. If you have concerns, contact us at help@mainichi-intl.com for verification.

 

TikTok Return & Refund Policy here.

 

Still Have Questions?

Our team is dedicated to ensuring your shopping experience is seamless and satisfying. Contact us at help@mainichi-intl.com. We’re here to support you every step of the way!